Get in touch

We're here. Talk to us.

Whether you have a support question, a billing issue, a partnership idea, or a legal enquiry — reach us on the channel that works for you.

WhatsApp Support

The fastest way to reach us. Chat with our support team directly on WhatsApp — the same channel your business runs on.

Chat on WhatsApp
Typical reply within 2–4 hours (Mon–Sat, 8am–8pm WAT)
Email Support

For detailed questions, account issues, billing disputes, or anything that needs a written trail. We read every email.

Email us
Typical reply within 24 hours on business days
Visit Us

We are based in Abuja, Nigeria. For enterprise enquiries or press meetings, reach out first and we'll arrange a time.

Search on Google Maps
By appointment only — contact us to schedule
Contact by topic

Right team, right answer.

Routing your message to the right team means you hear back faster.

Account & Technical Support
support@pade.ng

Trouble logging in, WhatsApp connection issues, feature questions, or anything not working as expected.

Billing & Subscriptions
billing@pade.ng

Invoices, plan upgrades or downgrades, refund requests, and payment failures.

Privacy & Data Rights
legal@pade.ng

Data access requests, deletion requests, NDPA 2023 rights, or concerns about how we handle your data.

Security Reports
security@pade.ng

Responsible disclosure of security vulnerabilities. We take every report seriously and respond within 48 hours.

Press & Media
press@pade.ng

Interview requests, media kits, product briefings, or anything for publication about Pade.

Partnerships & Enterprise
partnerships@pade.ng

Integration partnerships, enterprise plan enquiries, API access, or white-label discussions.

Our commitments

We reply. Always.

WhatsApp Support
Fastest route for urgent issues
Mon–Sat, 8:00am–8:00pm WAT
2–4 hours
Email (support@pade.ng)
Best for detailed or account-specific questions
Mon–Fri, business hours
Within 24 hours
Email (billing@pade.ng)
Refunds processed within 10 business days
Mon–Fri, business hours
Within 24 hours
Email (legal@pade.ng)
As required by the NDPA 2023 for data rights requests
Mon–Fri, business hours
Within 14 business days
Security reports
Please do not disclose publicly before we respond
Any time
Within 48 hours
Office

Built in Abuja. Serving Africa.

Registered Company
NISOLABS LIMITED · RC 8609726
Address
Abuja, Nigeria
Office Hours
Monday–Friday, 9:00am–6:00pm WAT